11 CR2 customers awarded “Bank of the Year” by The Banker

CR2 are delighted to announce that this year a total of 11 CR2 customers have been voted as “Bank of the Year” by The Banker in their respective countries. The awards, which salute top global banks based on their performance has this year recognised country and regional winning banks in 152 countries.

This diverse group of CR2 clients demonstrate the importance of banks putting their customers first and investing in omnichannel. With a true omnichannel solution, one which integrates the self-service channels being a top priority for leading banks globally, we at CR2 are proud that innovative institutions around the world are continuing to work with us. In these time of rapid change in financial services markets worldwide, we at CR2 are continuing to look forward in attaining out ultimate goal of keeping our customers successful through close co-operation, creating results together.

This year a total of 11 CR2 customer banks have received this prestigious award in their respective markets. Customers who have been awarded “Bank of the Year” status in 2015, such as:

Armenia: Ameriabank

Ameriabank defied circumstances and posted double-digit increases across profits, assets and capital – boosting return on equity by two percentage points to 17.8%. The country’s largest bank by assets and capital also further grew its loan portfolio and deposit base at a significantly faster pace than the banking sector average. Artak Hanesyan, CEO at Ameriabank commented “One thing that stands out is agreement with Ireland-based CR2 [that has led to us] introducing a new omni-channel banking platform – a first of its kind in Armenia.” 

Botswana: Barclays Bank of Botswana

Barclays Bank of Botswana impressed the judges based on its contributions to digital banking, marking it out as the clear winner in this year’s country category. This commitment to product and service development went hand in hand with strong growth figures, as the bank recorded an increase to net profits of 15.81% in local currency terms in 2014.

Egypt: Commercial International Bank

Commercial International Bank (CIB), is at the forefront of efforts to tap into this potential by enhancing financial inclusion and formalising much of the grey economy. As part of this effort, the bank is pushing hard to increase the use of cards in Egypt. CIB has also invested heavily in its online banking service and phone banking service, to improve the interface and customer engagement mechanisms as well as upgrades to the bank’s ATM services to include remittance transactions and increases to the withdrawal limit. 

Seychelles: Barclays

With much of the country’s banking sector is aimed at affluent customers, Barclays Bank has a dedicated ‘Premier’ service for high-end clients. The service’s minimum deposit criteria ensures that the bank can attract a significant and reliable deposit base, and an expansion of the service is planned. 

In terms of physical presence on the islands, Barclays leads the field with seven branches and 16 ATMs. It was the first to launch 24-hour internet banking for both commercial and consumer clients, closely followed by the launch of an internet banking app. Its results for 2014 were also positive, with a 22% return on equity and an 8% increase in assets. 

Sudan: Omdurman National Bank

Sudan has endured its fair share of upheaval in recent times, but the Omdurman National Bank produced a strong set of results for 2014, increasing its stability and growing its earnings. Tier 1 capital rose by 3%, while its balance sheet expanded by 19.4%. Net profits jumped by an impressive 39.9%, and return on equity was 17.8%.

Tanzania: Standard Chartered Bank Tanzania

Standard Chartered’s local subsidiary has tried to stay ahead of the game by maximising its digital services to make banking a less time-consuming activity for ordinary Tanzanians. “Tanzania is a highly competitive market in banking and mobile financial services. With a reputation for high-quality service, innovation and connecting Tanzania to neighbours and the world, we have a special offer to clients,” says Liz Lloyd, chief executive officer at Standard Chartered Bank Tanzania.

Zambia: Barclays Bank Zambia

Despite these economic problems, the results for Barclays in Zambia have been good. In 2014, net profits increased by 54% on 2013, with a return on equity at 18.3%. Tier 1 capital also rose by 9%, and the bank’s overall balance sheet expanded by 13%. On a smaller scale, it has launched an upgrade to its ATM machines that allows them to receive deposits, and has offered Zambia’s first local currency credit card. 

Zimbabwe: Stanbic Bank Zimbabwe

This year, the bank focused on expanding its reach as other, rival banks retracted theirs. In March 2015, it opened a new branch in the resort town of Hwange, where previously it had only offered its services through an ATM.

Bangladesh: Standard Chartered Bangladesh

Standard Chartered Bangladesh – the largest foreign bank in the country – stood out for facilitating cross-border investment, as well as being in touch with the local real economy while maintaining strong growth. Digital innovation is a big part of the bank’s development with the lender becoming the first in the country to introduce iBanking, e-statements and SMS banking to all customers.

Laos: Australia and New Zealand Banking Group Laos

Assets and net profits both deteriorated year on year, but they did so at the expense of a year-long, multi-million-dollar upgrade of the bank’s technological capabilities and platforms linking it to ANZ’s headquarters in Melbourne. But despite hits on net profits and assets, ANZ Laos’s Tier 1 capital increased year on year by a chunky 68.1% in 2014. “Investment in technology was a key focus for ANZ Laos, and as a result we have better connectivity to our 33 other ANZ country operations and can service our customers more efficiently,” says Tammy Medard, chief executive at ANZ Laos.

Nepal: Standard Chartered Nepal

Standard Chartered Nepal won the bank of the year award in the country thanks to its significant involvement in helping the local community and economy in the dire aftermath of the two earthquakes that hit the country in 2015. These efforts were that more remarkable considering the lender is a non-local entity. 

Franky Van Damme, CEO at CR2 said: “At CR2 we are delighted to see so many of our customer banks being awarded by The Banker with the title of “Bank of the Year” within their respective countries. This comes as no surprise to us as we work hand-in-hand with banks to ensure that they are consistently delivering best-in-class solutions and giving their customers the best user experiences on the market. Moving forward, we will continue to work closely with some of the world’s most innovative banks to redefine the self-service channels and are confident that this list of 12 CR2 customers “Banks of the Year” will continue to grow in the future.”