CR2 empower Barclays to enhance its card-less services in Botswana

Barclays Bank of Botswana recently announced that it has launched a new card-less cash deposit service at its Francistown main branch in an effort to further enhance its ATM capabilities. The new service, enabled by CR2’s real-time cash deposit solution, allows for card-less cash deposits to be made into accounts by both customers and non-customers alike conveniently, at any time.

Speaking at the launch of this innovative new service, Head of Marketing and Corporate Relations Duduetsang Molloy said that service is just one in a list of the bank’s latest digital advancements which are continuously improving their service to the customer. She pointed the ATM's evolution from being a mere cash-dispensing machine to one with an array of functionalities, adding “The ATM itself is becoming a fully functioning bank through Internet banking, hence making banking easier”. She mentioned that this card-less new addition is real time, and as such, reflects in the account immediately, while only costing the customer 45 thebe per P100. She also explained that customers can deposit up to P10,000 and that the card-less cash deposit offers a variety of payments options such as maintenance, rental, salary, motshelo, cattle sales, hawker sales, stock sales, offerings, construction payment and others. This convenient service will not only help to reduce long queues in branches, but also allow staff to spend more time attending to complex issues to help their customers prosper.

She disclosed that they started with the Francistown region and has so far enabled nine ATMs with the rollout to other places such as Selibe-Phikwe, Gaborone and Molepolole starting in the next six to eight weeks to activate a further 75 ATMs. “We have worked tirelessly, day and night, to bring this service to our clients and we are very excited that we are finally offering them this service,” she said. She encouraged the people of Botswana to use the service, as it is safe, secure and inexpensive.“As a bank we have taken heed of these trends and we are constantly finding ways to upgrade our ATMs to ensure they service our customers as much as possible,” she said.

“Our mission is to make banking a smaller part of our customers day and ensure that they have time to do other things that matter to them such as spending quality time with family and friends,” commented Molloy.