The Modern Digital Banking Channels Platform: Who Delivers?
2020 Report, Global Edition.
July 20, 2020: CR2 (www.cr2.com) was named as a Top Performer in The Global Edition of Celent’s Report – The Modern Digital Banking Channels Platform: Who Delivers? 2020. Celent, a leader in Research, Advisory and Consulting services to the global financial services industry assessed the leading vendors in the world using their ABCD Vendor View framework, which focused on Advanced Technology, Breadth of Functionality, Customer Base and Depth of Customer Service.
According to Celent, while there are many decision factors in selecting a vendor for digital channel platforms, a few strategic decisions that need to be considered include:
1. The ability to leverage the same platform across all points of customer interaction
2. Support for the right Line of Business (LoB)
3. Fully support open API’s and open banking
4. Consistent innovation
In Celent’s opinion, CR2’s platform’s functional scope is broader than most, with demonstrable capabilities in customer onboarding and sales optimisation as well as support across retail business and corporate lines of business. Having an integrated switch, CMS and platform independent ATM/Kiosk client within its platform is a significant differentiator for CR2.
CR2’s surveyed customers scored CR2 highest in implementation and post implementation, with no other vendor scoring better. This success factor is critical in today’s COVID environment, where a swift and seamless implementation of a digital project is crucial.
Other positives reported by our customers include ease of use, flexibility and robustness, out-of-the box functionality, great UI, ease of integration and quick customisation.
Fintan Byrne CEO of CR2 commented “Following a very detailed and thorough assessment of our Digital Banking Platform, BankWorld, and several in-depth customer interviews, we are very pleased to receive a Top Performer position by Celent. It signals our continued innovation and growth in our market and we look forward to building on this year on year.”
To download the full report visit https://reports.cr2.com/celent/.