Services

By selecting CR2, banks can rely on unparalleled expertise in retail banking and a team of professionals devoted to success. Our Professional Service, Customer Services and Training teams are an integral part of your strategy.

100% self-service banking experts

CR2 brings its extensive experience of retail banking to guarantee the best delivery and implementation of its solutions. Whether you are implementing CR2 solutions for the first time or upgrading to a new CR2 solution, CR2 will ensure a smooth and seamless transition. We recognise and understand the challenges faced by institutions when new technology solutions are adopted. The bank is engaged in a proven process to make sure that all its strategic objectives are met and an efficient migration is accomplished.

Using our skilled and experienced personnel helps ensure the following:

  • Reduction of project risk
  • Cost effective and timely implementation
  • Knowledge and skills acquisition
  • Best technological and business fit
  • Realisation of the business benefit of the new systems as early as possible

Core banking integration expertise: leading brands and proprietary systems

CR2’s solutions can be integrated seamlessly with a single or multiple back-office systems. Since its creation, CR2 has implemented its solutions to over 65 different back-office systems including leading ones and also proprietary systems.

CR2 serves 100 banks in developed, developing and emerging countries. By selecting CR2, you select an international provider with a local knowledge.

Training: E-Learning and Classes  to ensure your staff are in control

Training is an essential component of a successful project and is critical to the ongoing understanding and operation of the implemented solution by our customer. CR2 provide a comprehensive range of education and training services on the configuration, implementation, use and support of CR2 products. Training courses are available to ensure that users and administrators are fully prepared and skilled to use the CR2 Product and are designed to allow banks to maximise the benefits of the BankWorld system and correctly maintain the system with minimum interactions with CR2, reducing the bank's time and costs.


Training may be conducted at CR2 offices or at the customer's premises. In addition, CR2 offer 'regional' training courses which may be attended by a number of banks in an area. These are of particular benefit to customers who may require refresher training or who may wish to train new staff on CR2 products without the need for a training course dedicated specifically for their personnel. Click Here for the list of training courses and to register to any of CR2's training.

Customer Support: a team of experts available internationally

Our Customer Support Centres and Product Support Centres operate extended business-time coverage, providing optimum support to our valued customer base. Our customer service centers are located in different continents and on different time zones to ensure the best coverage to answer to customers needs. Currently, CR2 services clients located in over 60 countries and 4 continents.