Customer Support

We continue to work with you to achieve success.

At CR2, we are proud to have the wide global support footprint and technical know-how to provide you with Customer Support at the highest level. We efficiently make use of international time zones to ensure you are always covered. With our local knowledge and international reach, CR2 offers you an unparalleled level of Customer Support to ensure you get the most out of your BankWorld solution.

Our 24/7 customer support gives you straightforward, active access to our dedicated team of experts via phone, email and web link. With us, you will have a nominated Customer Support Engineer who is directly responsible for dealing with you, providing an effective single point of contact for all of your customer support matters. Your CR2 Customer Support Engineer is responsible for managing each call throughout its lifetime, with all calls logged in a single unified call logging system, enabling rapid and seamless sharing of information. 

With CR2, we will always keep you up to date on the status of any calls which you place with us. Our system is capable of generating email updates when calls are updated or transition to a new state. This means that you can automatically receive an email notification when a fix has been sent, or when further information on the call has been requested. We will also ensure details of call resolutions are maintained to ensure that should similar issues be reported, a prompt identification of the resolution is possible. 

CR2’s Customer Service team offers you the peace of mind that can only be achieved through having a band of committed experts on hand.  All of our support centre staff are qualified to Third Level standard in relevant Technical and / or Business disciplines. More importantly, all CS staff have been thoroughly trained in all aspects of CR2 application software and have between them over 100+ years’ experience in developing and supporting CR2 products. 

Through our wide-ranging expertise from working alongside our 100 client banks in over 60 countries, we have the experience and know-how to help you realise your BankWorld potential.

 

Bankworld emergency support number is +353 21 482 4302

On Saturday you can call our Jordan office on +962 6 516 3122 (ext 112)

Our International Support Centres can be contacted as follows:

  • Dubai +971 4 331 5414
  • Bangalore  +91 80 4241 9800
  • Perth +61 8 9328 2828
  • Jordan +962 6 5163122
  • Dublin +353 1 433 9100 / 916