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Press releases 2005
23.06.2005 -
CR2 announces results of 2005 banking software survey
CR2 announced the results of its annual banking survey at its User Conference held in Cairo on 1-2 June. 50 customers from over 20 banks attended this annual event.
All survey respondents are from financial organisations that use vendor banking software with 39% from Africa, 25% Middle East and 14% from India. As in last year's results, Channel Management and CRM are the two key drivers for financial institutions.
Channel integration
A higher number of banks intend to implement channel management in the next 18 months than was found in last year's results. 36% will be deploying a custom solution, leaving 64% to deploy a package or outsourced system.
"Operational efficiency and automated services are considered the key drivers for implementing a channel management system with targeting new markets following a close third," said Sean Jevens, Head of Product Management. "CR2 has detected a strong emphasis within our customers to harmonise the delivery infrastructure and Channel Management is instrumental in meeting that objective. CR2's BankWorld software has positioned a number of our key customers to now deliver on their investment".
Internet and mobile
69% of respondents either agreed or strongly agreed that security concerns are restricting the rollout of online services. 65% believe that security concerns are restricting the customer adoption of online services although 59% already provide an Internet banking channel.
35% of respondents plan to add an SMS facility to their channel mix in the next 18 months with 58% already providing this service.
Other interesting results
- Despite many great debates on the benefits of J2EE versus .NET, banks are clearly indifferent as to which underlying architecture is used. When asked, 65% specifically expressed no preference
- 30% of respondents admitted they had no plans to implement EMV compliance projects and only 4% are already EMV issuing and acquiring compliant
- Building on the experience of the more developed channel banking markets in US and Western Europe where call centre usage is being replaced by a migration to Internet and mobile, it is clear that banks in MEA and India are unlikely to implement a Call Centre channel. 44% of respondents have no plans to implement call centres or telephone banking.