Products Overview
CR2's industry leading solution BankWorld delivers a complete suite of integrated self service channels from a single powerful platform. BankWorld empowers financial institutions with the freedom to create, manage and deliver targeted products and services to each customer or customer group at every point of customer contact based on a customers profile segment. BankWorld significantly enhances customer satisfaction, increases customer loyalty and delivers considerable return on investment by providing a personalised banking experience to each customer no mater what channel they use ATM, Internet, Kiosk or Mobile.
BankWorld is a proven solution. CR2 has more than 130 live implementations in over 70 countries across 4 continents. All CR2 products are multi-currency and multi-lingual with implementations in 30 languages.
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ATM- BankWorld ATM has revolutionised the way in which banks interact with their customers via the ATM. CR2’s leading ATM management solution enables banks to segment their offering providing tailored products and offerings to targeted customer groups via their ATM channel. |  |
Internet- BankWorld Internet is an easy to use Internet banking software platform that allows banks to provide Internet banking facilities to their corporate, retail and business customers. |
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Kiosk- BankWorld Kiosk enables banks to provide personalised alerts, statements and bill payment services to customers in locations such as branches, shopping centers and airports 24X7. |  |
Mobile -BankWorld Mobile provides banks with the facility to offer one and two way mobile banking services via SMS or WAP. |
 BankWorld: Unified Self Service Solution with a complete suite of integrated channels |
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A single customer view is required for retention and up-sell
“With the acquisition of new customers always a more expensive proposition than the retention of existing ones, banks clearly understand the drive to up-sell account holders and gain greater share of wallet. As such, maximizing the opportunities to sell more products across the various channels is a goal for all of them. This requires that they know the individual customer and can target them with appropriate offers, whether to increase the business done with them or to keep them from moving to another bank. The resulting conversation with the customer should be able to take place in any of the bank’s channels, and indeed, may need to traverse more than one. “ According to Datamonitor latest online banking research “online banking in the age of web 2.0” , channel vendors including CR2 focus on enabling sales and marketing actions across multiple channels (online, call centre, Kiosk and ATM)
Datamonitor, online banking in the age of web 2.0
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POS
CR2's POS solution provides a scalable banking software solution for processing transactions for authorisation and settlement from merchant point-of-sale (POS) systems. Our POS banking software routes all card transactions from the merchant to the appropriate host over international and local card networks.
Benefits:
- Reduces transaction handling costs
- Powerful merchant services. For example, merchant statements and web access, differed payments
- Well established - low risk
CR2's POS solution supports APACS 30, MDC and ISO 8583 protocols. It is extremely easy to implement as it shares the ATM channel infrastructure. It is EMV and 3DES compliant.
CardWorld Acquirer provides sophisticated merchant management solutions including flexible fee handling, deferred payments, multi-currency settlements, merchant statements and web-based access. It integrates with CR2's POS solution or third party POS acquiring solutions.
CardWorld Acquirer supports Visa, Amex, Europay and MasterCard.
IVR
IVR (Interactive Voice Response) otherwise known as phone banking, allows customers to check their balance and make account enquiries over the phone
BankWorld, offered in conjunction with CR2's partner Servion delivers a fully functional phone banking software solution integrated to the back office systems through BankWorld's Unified Self Service Platform.
Available services include:
- Balance enquiry
- Cheque book, statement or draft request
- Funds transfer
- Bill payments
- Interest rates quotes
- Foreign exchange rates quotes
- Change PIN request
As with the other channels, CR2's phone banking solution uses the existing ATM infrastructure and so becomes very cost effective to implement.
Benefits:
- Customer loyalty and convenience - customers can access their account details even when the branch is closed and without requiring access to the Internet.
- Customer privacy - customers who "fear" the Internet can access their accounts from home
- Increased revenue - attracts and retains high value customers who actively seek institutions providing consistently available access to information and financial services
Some of the many benefits our customers have experienced are:
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