Phone Banking
IVR (Interactive Voice Response) otherwise known as phone banking, allows customers to check their balance and make account enquiries over the phone
BankWorld IVR, offered in conjunction with CR2's partner Servion, delivers a fully functional phone banking software solution integrated to the back office systems through the Channel Manager.
Available services include:
- Balance enquiry
- Cheque book, statement or draft request
- Funds transfer
- Bill payments
- Interest rates quotes
- Foreign exchange rates quotes
- Change PIN request
As with the other channels, CR2's phone banking solution uses the existing ATM infrastructure and so becomes very cost effective to implement.
Benefits:
- Customer loyalty and convenience - customers can access their account details even when the branch is closed and without requiring access to the Internet.
- Customer privacy - customers who "fear" the Internet can access their accounts from home
- Increased revenue - attracts and retains high value customers who actively seek institutions providing consistently available access to information and financial services
Download BankWorld IVR product sheet