BankWorld ATM Support
BankWorld ATM Support Tool allows the banks' support staff to remotely carry out most of the tasks that need to be done at the ATM without having to actually visit the ATM. BankWorld ATM Support Tool allows IT staff to remotely diagnose and resolve issues related to the ATM hardware, operating system, vendor middleware, other third party software and the BankWorld ATM Client.
Benefits of BankWorld ATM Support Tool
- Reduce costs through operational efficiency & reduction of ATM call outs
- Faster Problem Diagnosis
- Increase ATM uptime
- Troubleshooting made faster and easier
- Increased effectiveness of IT staff
Key Features of BankWorld ATM Support Tool
Data Retrieval
- Retrieve Electronic Journals
- Retrieve Diagnostic Information
- View Event Log
Hardware and Software Examination
- View memory usage and process lists
- Examine Device Drivers and Software Components
Problem Resolution
- Remote ATM Reboot
- Download Packages
- Reconfigure Settings
ATM Status Checks
- View the operator panel
- View front screen
- Perform regular health checks
Screenshots
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