CR2 Training Centre
Training is an essential component of a successful project and is critical to the on-going understanding and operation of the implemented solution by our customer. CR2 provide a comprehensive range of education and training services on the configuration, implementation, use and support of CR2 products. Training courses are available to ensure that users and administrators are fully prepared and skilled to use the CR2 Product and are designed to allow banks to maximise the benefits of the BankWorld system and correctly maintain the system with minimum interactions with CR2, reducing the bank's time and costs.
Training is also critical for the bank's decision makers and key members of the project team. Each member of the team involved in design decisions needs to receive the necessary Product Foundation training that will enable them to make informed decisions.
Training may be conducted at CR2 offices or at the customer's premises. In addition, CR2 offer 'regional' training courses which may be attended by a number of banks in an area. These are of particular benefit to customers who may require refresher training or who may wish to train new staff on CR2 products without the need for a training course dedicated specifically for their personnel.
LIST OF COURSES:
Overview Curriculum
- BankWorld Functional Overview
- BankWorld Architectural Overview
- BankWorld ATM Operations Overview
- BWAC Operations Overview
- BankWorld Technical Overview
- BankWorld Mobile SMS Overview
- BankWorld Web Portal Overview
Installation and Configuration Curriculum
- BankWorld Installation Process
- BankWorld ATM Client Installation and Operations
- BankWorld Channel Manager Configuration
- BankWorld ATM System Configuration
- BW HSM Configuration
- BW Web Portal System Configuration
- BW Mobile SMS System Configuration
Operations Curriculum
- BankWorld Channel Manager Operation
- BankWorld ATM Daily & Regular Operations Tasks
- BankWorld ATM Customer Admin & Cardholder Queries
- Card Management Operations eLearning
- BankWorld ATM System Monitoring
- BankWorld ATM System Admin & Maintenance
- BWAC Operations
- Web Portal Operations
- Mobile SMS Operations
- System Continuity & Housekeeping Procedures
- BankWorld Switch Operations
- BankWorld-CardWorld Operations
Other Courses
- BankWorld Distributor
- BankWorld ATM Studio Introduction
- BankWorld ATM Studio
- BankWorld ATM Studio Advanced
- BankWorld ATM Custodian
- BankWorld Disaster Recovery
- Bank Procedures Review
- PIN Audit Preparation
- POS Operations
Sparrow Curriculum:
- RG8000 Install and Support with Sparrow
- Sparrow8 Operations
- Sparrow First Line Support
- SparrowVisa Acquirer Operations
- SparrowVisa Issuer Operations
- SparrowNET HUB Operations
- Sparrow Disaster Recovery
To find out more email: Projects.office@cr2.com
