BankWorld – Multi-channel Integration
As self-service channels become the primary way for customers to carry out banking transactions, the benefits provided by an integrated multi-channel approach can give banks a much greater competitive advantage.
BankWorld is CR2's integrated self-service platform that allows banks to reduce operational costs by managing all channels from a single point while also generating revenue through the launch of innovative and targeted services.
BankWorld enables banks to more effectively segment their customer base, tailor products and services to segments and most importantly deploy targeted offerings to segments quickly across all channels.
Why choose Bankworld?
- Manage all self-service channels from one point
- Design and push tailored offerings
- Cross-sell and up-sell
- Convert leads into sales
- Reduce operational costs
- Generate revenue
Integration to single or multiple back office systems
BankWorld has seamlessly integrated to 65 different back-office systems including proprietary or major systems such as T24, Bankmaster, Finacle, iFlex, Equinox, Colvir, Delta and many more.
The Integration Layer
The Integration Layer is responsible for managing all activities associated with the interaction of BankWorld with single or multiple back-office systems. Two main activities include authorisation of requests against the back-office and data synchronisation.
The Authentication Manager
The authentication manager enables banks to parameter the level of security of accessing banking services at every point of customer contact. By managing channels in unison, banks reinforce the security by enabling authentication processes across multiple channels.
The Back-Office Integration Server, BOIS
To enable integration, a component needs to be developed which typically converts messages to the format used by the Back Office system. CR2 refers to this component as a BOIS (Back Office Integration Service).
Gateways
Several XML gateways enable banks to connect their existing channels such as Call Centre or IVR to the channel manager. This way, staff in the call centre also benefit from a single view of the customer activity.
The Channel Manager
The Channel Manager brings together the banks business functionality and the management of the self-service channels into a single place.
