BankWorld – Solution Overview
Customer relationships in banking have considerably changed over the last few decades with more and more customers carrying out transactions on self-service channels. To assist banks offer more services and convenience to their customers, CR2 has designed BankWorld, an integrated self-service banking platform that revolutionises the interaction between the customer and the bank at every point of contact.
BankWorld gives banks the freedom to easily manage the self-service channels from a single point providing a 360 degree view of customer’s interaction at every touch point. With BankWorld, banks can easily design and launch innovative products and services in a very short time, contributing to a reduction in costs, as well as facilitating revenue generation and increasing customer loyalty. With BankWorld, banks can segment their customer base and deliver truly unique offerings to a customer pending their profile, targeting the right customer at the right time
BankWorld Product suite includes the below self-service channels. Click on the elements below to know more about BankWorld.
Why choose BankWorld?
- Manage all self-service channels from one point
- Design and push tailored offerings
- Cross-sell and up-sell
- Convert leads into sales
- Reduce operational costs
- Generate revenue
Benefits
- Manage the entire customer’s relationship from one point
- Generate Revenue through cross-selling and innovation
- Increase customer satisfaction with responsive channels and consistency
- Roll out new products in a short time
- Reduce licence and operational costs
- Improve efficiency with full control and centralised operations
Main Features
- Self-service channel management platform : ATM, Internet, Mobile, POS, Kiosk, Card
- A unique 360 degree view of the customer’s activity across all channels
- Customer segmentation
- Product Design
- Roll out offerings across all or selected channels
- System Monitoring
