Digital Banking Platform

Our highly configurable BankWorld platform offers off-the-shelf services enabling banks to generate more revenue. Having the ability to embrace new ecosystems through open APIs, promote products and services relevant to your customer lifestyle our platform can reduce operational costs and license fees. It will also deliver a seamless customer experience across the most critical banking channels. BankWorld enables banks to provide innovative, cost effective and consistent customer journeys across the spectrum of digital, self-service and payments.

React fast to market demand

Within a market environment so heavily impacted by COVID-19, banks are further accelerating their branch transformation strategies. This is being done by facilitating the needs of customers in an ever expanding range of digital channels.

COVID-19 has been a significant trigger for:

• Rapid deployments
• Remote implementations
• Contact-free banking
• Digital wallet payments on mobile/internet and at the ATM

CR2 are experts in channel banking with immense knowledge and capabilities of challenging markets. BankWorld can be flexibly deployed within any banking environment, integrating to any core banking or middleware systems and offering a broad set of self-services. This allows banks to quickly launch Digital Banking and Payment services across the perfect mix of digital channels.

Broadest banking capabilities in the market

The main functional areas focus on delivering Digital Banking and Payment services through Digital and Self-Service channels across diverse financial lines of business and external ecosystems.

The platform is underpinned by a shared Integration Framework, Business Logic User Experience, and Data Maintenance Layer delivering consistent digital customer journeys across all touch points. It also offers frictionless engagements with consumers through enhanced user experiences.

Retail Banking

Our powerful and flexible Digital Banking Platform allows us to provide a full retail offering comprising of Digital, Payments and Self-Service solutions for your bank.

With key banking channels including Mobile App, Internet, USSD and SMS, our platform offers an engaging customer experience. With an extensive range of features including quick customer onboarding, segmentation and campaigning capabilities, digital payments, secure communication channels and more, we enable your bank to offer a complete suite of retail banking services targeted at the needs of today’s digital banking customer.

Corporate Banking

Our Corporate Banking offering allows banks to expand and grow their base by tapping into the business banking segment.

By focusing on a digital led Corporate Banking strategy and offering an enhanced set of Corporate Banking features across Internet and Mobile channels, banks can succeed in serving this business segment and mitigate the risk of competition in the market.

Some enhanced features include Account Dashboard with Net Position, Approval Workflows, Salary File Uploads, Multi-Currency Accounts and Secure Communication Channels.

Our Digital, Payments and Self-Service solutions for Corporate Banking also enables Corporates to avail of contactless banking with Digital Self-Service Card Controls, Cardless Access at the ATM, and QR Code payments which is critical in today’s COVID-19 environment.

Loan Origination

BankWorld facilitates Loan Origination through request processing, correspondence, forms maintenance, notifications enquiries, amendments and collects data across multiple sessions or even different channels.

A customer can be targeted with a Loan Offer through an analytics seeded campaign with an actionable advert on a specific channel and then continue the application process on an alternative channel, e.g. when prompted to do so by the loan origination system.

Some enhanced features include Account Dashboard with Net Position, Approval Workflows, Salary File Uploads, Multi-Currency Accounts and Secure Communication Channels.

Our Digital, Payments and Self-Service solutions for Corporate Banking also enables Corporates to avail of contactless banking with Digital Self-Service Card Controls, Cardless Access at the ATM, and QR Code payments which is critical in today’s COVID-19 environment.

1. Targeted campaigning of loan product to Bank Customer on ATM
2. Bank Customer starts a loan request on the ATM
3. Customer completes and submits loan request on internet and/or mobile channels
4. Customer can follow up on status and progress of loan request
5. Customer receives loan offer on Internet/Mobile channel and uploads signed offer
6. When loan is approved and granted, customer can consult the loan account
7. Customer can apply for changes on the loan from the different channels
8. During loan lifetime, customer can consult loan details and historical payments

Campaigning

BankWorld empowers banks to independently design and launch new products and services easily and swiftly, helping them to develop a more personalized banking service that is relevant to the customer.

Leverage digital and self-service channels to rapidly launch new targeted campaigns to specific groups of customers and upsell additional services such as loans, cards etc. This is achieved through a rich set of digital tools that allows the bank to quickly identify new sales and marketing opportunities and launch effective campaigns to drive new revenue. Using the principle of ‘build once’, a single campaign created within the platform can be published across all channels without requiring additional integration, configuration or vendor involvement.

Quickly launch Digital Banking and Payment services

CR2 offers next-generation capabilities which results in greater differentiation through:

• Customer interaction
• Customer specific targeted marketing
• Unrivalled ATM user interfaces that offer a mobile-like experience
• Extensive set of mobile features
• Broad set of payment capabilities