Over 2.5 billion people worldwide do not have access to bank accounts. The largest percentage of unbanked adults in the world is in Sub-Saharan Africa, where an estimated 80% of adults are financially unserved. Agency Banking is an effective channel that efficiently reaches consumers through a low cost network of affiliated merchants and business entities.

CR2’s Digital Banking platform provides an effective platform for managing and controlling Agents. Through bank driven monitoring and process guidelines, Agents can provide key digital payment services which are essential for enabling financial inclusion. This is achieved through a cost effective managed account, which is serviced through multiple customer touch points.

Many of the BankWorld functionalities and services that are targeted at the Agency level overlap with the BankWorld functionalities and services that are targeted at banks branch staff. This includes, comprehensive remittance services, delegation, bill payment services, KYC, account origination services, etc.

  • Acquire new customers
  • Reach the financially excluded
  • Decongest branches. Agents have more locations, shorter queues, better opening hours
  • Target underserved areas, without having to invest in ‘bricks and mortar
  • Offer a variety of banking services
  • Compete against the telcos, enabling banks to push new products via their agents quickly, in response to ever-changing market needs
  • Expand geographic coverage
  • Reduce the cost to serve the customer

  • Account opening and KYC
  • Cash deposits
  • Cash withdrawals
  • Money Vouchers (Digital Cheque)
  • Pay Bills through Agent
  • Request One Time Passcode for ATM access
  • Balance enquiries
  • Transaction histories
  • Transfer funds to existing and new consumers
  • Transfer funds to existing consumers and Agents using Public Identifiers
  • Remittances
  • Loan Origination