Customer Services

At CR2, we are proud to have a wide global support footprint and technical know-how to provide you with Customer Support at the highest level. We efficiently make use of international time zones to ensure you are always covered. With our local knowledge and international reach, CR2 offers you an unparalleled level of Customer Support to ensure you get the most out of your BankWorld solution.

CR2 provides a complete solution to the bank incorporating software, project management, implementation, training and post-implementation support. Our Project Delivery and Customer Support teams work directly with banks as well as supporting partner implementations.

With delivery, support and development centres located in Ireland (Dublin), UAE (Dubai), Jordan (Amman), India (Bengaluru) and Australia (Perth), banks are assured of availability of resources to successfully implement the platform via a combination of onsite and remote activities. CR2 operates over nine time zones from Dublin to Perth.

Our Customer Support and Professional Services Teams provide a range of services to our customers including: